In these conditions of sale “The Customer” means the person, firm or company ordering or buying goods and or services
from Tyrrell Products Ltd. No contract in respect of the goods and or services between Tyrrell Products Ltd and the
customer shall exist until the customers order has been accepted by Tyrrell Products Ltd. In placing an order with Tyrrell
Products Ltd the customer agrees to be bound by these conditions. Any variation to these conditions shall be
inapplicable unless agreed in writing by Tyrrell Products Ltd.
The goods are subject to availability. If on receipt of your order the goods you have ordered are not available or in stock,
we will inform you as soon as possible and refund/re-credit you for any sum that has been paid by you or debited from
your credit card, debit card for the goods. Every effort is made to ensure that prices shown on our price list and website
are accurate at the time you place your order. If an error is found, we will inform you as soon as possible and offer you
the option of reconfirming your order at the correct price, or cancelling your order. If we do not receive an order
confirmation within 14 days of informing you of the error, the order will be cancelled automatically. If you cancel, we will
refund or re-credit you for any sum that has been paid by you. All prices and specifications are subject to change without
notice. Some catalogue photos may not represent the actual product. All product names, registered trademarks, and
trademarks are the property of their respective owners. All information including pricing is correct at the time of
publishing.
Prices quoted by Tyrrell Products Ltd are in GBP or US Dollars and exclude VAT and Delivery Costs. Payment of the
price and VAT shall be paid within 30 days of the date of invoice and time for payment shall be of the essence. Tyrrell
Products Ltd shall be entitled to adjust the price at any time before delivery to the customer in the event of any increase
arising in the cost of supplying or delivering the goods. Goods are not sold on a sale or return basis and goods are not
sold on a trial basis. If the Buyer shall fail to make payment on the due date, interest shall accure from the date when
payment was due to be made on a day to day basis until the date of actual payment at a rate of 8% above Co-operative
Bank base rate (in accordance with The Late Payment of Commercial Debts [interest] Act 1998), from time to time in
force and shall continue to accure at such rate after as well as before any judgement.
Tyrrell Products Ltd shall be at liberty to cancel an order at its own discretion. Tyrrell Products Ltd shall not incur any
liability whatsoever to the customer for any loss (whether consequential or otherwise) suffered by the customer as a
result of such determination. You have the right to cancel your order within 24hrs without incurring any costs. Should you
cancel your order after this time our 25% re-stocking fee will appy.
All our delivery charges include insurance, so you can rest assured should your item go missing during transport we are
fully insured and a replacement will be despatched immediately (subject to availability). We deliver to UK, Ireland and
Overseas. Deliveries are normally within 7 working days. Upon receipt of your order you will be asked to sign for the
goods received in good condition. If you are unable to check the contents of the package at that moment in time please
sign for the parcel as “UNCHECKED”. Failure to do so may affect any warranty claims that you make thereafter. If you
are not at home or in the office when the parcel arrives, a card will be left for you to arrange an alternative delivery date
with the courier. Delivery shortages and discrepancies/errors must be reported within 24 hours of the date of delivery and
confirmed in writing/email within 3 days. Should you have any problems with your delivery please email us at
info@tyrrellproducts.com. Remember to include your customer account number (if known), your full company name and
postcode when corresponding by email.
Shaping the future of intelligent buildings
t: +441942 732818 – f: +448458056915
info@tyrrellproducts.com | www.tyrellproducts.com
Where the warranty is RTB (return to base) the customer is to pay all costs of shipping and Tyrrell Products Ltd will pay
all costs of returning the goods to the customer in mainland UK only. This excludes failures due to accident, misuse,
abuse, neglect, mishandling, misapplication, alteration, faulty installation- modification or damage that is attributable to
acts of God. Tyrrell Products Ltd is not liable for items returned by customers in transit. In the event of any claim it is the
sender who is responsible for processing the claim to whom ever they used to return the goods.
If any item is defective within the guarantee period please get in touch with Tyrrell Products via the telephone (0845 468
0276) or you can send an email to the following address – info@tyrrellproducts.com. We will replace any item within 7-14
days after we receive the defective unit, providing the item(s) are available in stock.
Please note that we will replace your item with the same product or to the same value as the one you have returned at
the time of purchase. We are unable to offer refunds on products over 14 days from date of purchase. If the item(s) are
tested faulty they will be either replaced by Tyrrell Products Ltd or returned to the manufacturer for repair or replacement.
For sales support please contact us via support@tyrrellproducts.com
Should you require technical support please contact the office on 0845 468 0276
Your request for support will be acknowledged the same day and you will be assigned a reference number for future
correspondance. A memeber of our first line support team will respond within 4 working hours of recieveing your request.
Should the issue persist, your request will be escalated to a Support Member who will respond within 24 working hours.
These conditions of sale shall be construed in accordance with English Law. These Terms and Conditions of Sale do not
affect your statutory rights.
Tyrrell Products Ltd is committed to and will do everything it can to protect your privacy.
We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We
collect information about you for 2 reasons; firstly, to process your order and secondly, to provide you with the best
possible service.
We will give you the opportunity to refuse any marketing email from us.
The type of information we will ask you for includes: your name, address phone, number email address, credit/debit card
details. Credit card information is processed via Worldpay who collect your credit/debit card details on their secure
system which is approved by NatWest Bank Plc card merchant services. This secure data never enters our system.
All inactive accounts are automatically deleted after six months.
Please complete the enquiry form. Our team will contact you within 2 hours.
(please note Tyrrell Products operational hours 9am – 5pm UK time)
