Search for an Answer
Can I connect a device directly to a JACE’s ethernet port?
In theory yes, however there are many variables that could affect the reliability of the communications. For best results, we would recommend always connecting devices via an unmanaged switch.
The ethernet ports on a JACE are rated for 10/100mb connections. However, the ports may try to auto negotiate the speed with the target device. If the target device is a fixed 10mb device then communications may become intermittent, generating ping failure alarms.
Some examples of known problems
Directly connecting a Daikin D-BACS Gateway.
Directly connecting a Trend IQ3
Direct connections may also require a crossover cable to be used instead of a patch lead. To avoid any issues we strongly recommend using an unmanaged switch.
Can I run a ping command from a JACE8000?
Yes. You may need to do this to prove a JACE can definitely communicate with another IP device on the network.
Enable SSH Via the Platform > Platform Administration
Make an SSH connection in putty to the JACE.
Enter the platform credentials.
At the menu choice screen, enter 'sh' in lower case.
A $ sign will appear, indicating you are now in shell mode.
Type 'ping xxx.xxx.xxx.xxx' to ping the target IP (ping 192.168.1.1)
The ping will then run continually. Press ctrl + c to cancel.
You can also type 'ifconfig' to pull up the JACES IP configuration details.
Don't forget to disable SSH when finished.
Upgrading an EDGE10 Fails (Wiresheet-ux.jar)
The EDGE10 comes with a pre-installed Niagara 4.7 and Station.
Attempting to re-commission the Edge 10 to a later version of Niagara 4 fails due to there being no local copy of Wiresheet-ux.jar file. This is as yet an unreleased module from Tridium.
Connect to the EDGE10's Platform > Software Manager.
Remove h Wiresheet-ux.jar file.
Re-commission the device with the later version of Niagara 4.
How Does Tridium Software Maintenance Work?
When does software maintenance start on a Tridium license (JACE, WebSup or portability controller)?
Software maintenance starts when the software license is purchased.
Is software maintenance and warranty the same thing?
Software maintenance enables access and updates to the latest Niagara build. For example, updating the software from N4.9 > N41.0.
Warranty covers the JACE8000 from manufacturing defects.
Does a Niagara license (JACE / WebSup) automatically include maintenance at the time of purchase?
Yes, it includes a minimum of 18 months from the date of the license activation. There are initial purchase options for 18 months, 3 years & 5 years of SMA.
Can I buy more than 1 year of software maintenance at a time?
SMA can be purchased for 1, 3 or 5 year periods.
How will multiple quantities of maintenance appear on a license?
Dates will run consecutively (i.e. buy 2x 1 Year SMA = 2 years of SMA).
Software maintenance dates will show in the license header details and in license view.
What if I choose not to renew my Niagara 4 maintenance?
If the SMA has expired on the Tridium license, it will continue to run the station. However, the JACE / WebSup will not have access to any new versions, update builds or patched releases for Niagara 4.
Gap charges will apply if you choose to renew once the SMA has expired. This means if your maintenance expires, and you miss 12 months of SMA you would need to purchase a 3 year SMA license. The 'missed' maintenance period of 12 months would be used straight away, leaving 2 years of active SMA.
What ports need to be configured for Niagara 4 to work across a firewall?
Tridium Niagara 4 will us several default ports to access a Host / Platform / Station.
Secure Platform - 5011
Secure FOX - 4911
Secure Web - 443
Non-Secure Ports (Legacy)
It is strongly recommended to ONLY use secure connections.
Non-Secure Platform - 3011
Non-Secure Fox - 1911
Non-Secure Web - 80
It is strongly recommended to never expose a controller to internet / public facing traffic. The use of a more secure connection should be implemented (i.e. VPN).
What are the limitations of a Tridium EDGE10?
The EDGE10 controller is a small footprint and license limited controller:
1 x RS485
2 x Ethernet 10/100 MB (supports daisy chain configuration)
5 x Universal Inputs (10K3 Thermistor, 0-100K ohm, 0-10v DC, 0-20ma with resistor, DI)
2 x Analogue Output (0-10vDC, 4mA Max)
3 x Digital Outputs (Triac 24v AC, 500ma Max)
Expandable IO (license free):
2 x IOR34 (N4.7 - N4.9)
4 x IOR34 (N4.10 and above)
Niagara 4.7 and above.
License limitation is 50 Global Capacity Points & 3 Devices MAX.
No license expansion options other than SMA.
Supports BACnet, Modbus, SNMP drivers only.
Does not support MQTT.
Niagara 4.10 onwards EDGE10 controllers count as 1/10 of a JACE connection in relation to Niagara Network.
1 JACE connection = 10 EDGE10 connections.
Is there a limit on the number of points on an Tridium Edge 10 controller?
Yes. The Edge 10 controllers from Tridium are limited to 50 points and 3 devices.