Terms and Conditions for Use of Web Shop

  1. GENERAL

Tyrrell Products Ltd (“www.tyrrellproducts.com”) owns and operates this Website. This document governs your relationship with www.tyrrellproducts.com (“Website”). Access to and use of this Website and the products and services available through this Website (collectively, the “Services”) are subject to the following terms, conditions and notices (the “Terms of Service”). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.

Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or this entire Website.

  1. PRIVACY POLICY

Our privacy policy, which sets out how we will use your information, can be found on the Website under the Terms and Conditions tab. By using this Website, you consent to the processing described therein and warrant that all data provided by you is accurate.

  1. PROHIBITIONS

You must not misuse this Website. You will not: commit or encourage a criminal offense; transmit or distribute a virus, Trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person’s proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as “spam”; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offense and Tyrrell Products Ltd will report any such breach to the relevant law enforcement authorities and disclose your identity to them.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.

Tyrrell Products Ltd will not be liable for any orders placed in error as a result of lack of understanding.

It is your responsibility to ensure the security of your log in credentials. If anybody asks to use your log in details you must refuse and ask them to contact us directly. If you suspect your details have become compromised, you must contact us immediately. We may, at our own discretion, terminate or suspend your access to all or any part of this site if we believe you have conducted any fraudulent activity.

We shall have no liability to you or any other party for any claim or damage arising as a result of such termination.

Breaching these provisions would constitute a criminal offense and Tyrrell Products Ltd will report any such breach to the relevant law enforcement authorities and disclose your identity to them.

  1. INTELLECTUAL PROPERTY, SOFTWARRE AND CONTENT

The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of Tyrrell Products Ltd or its licensors and are protected by copyright laws and treaties around the world. Tyrrell Products Ltd and its licensors reserve all such rights. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.

  1. INDEMNITY

You agree to indemnify, defend and hold harmless www.tyrrellproducts.com, its directors, officers, employees, consultants, agents, and affiliates, from any and all third-party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service.

  1. VARIATION

www.tyrrellproducts.com shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.

  1. INVALIDITY

If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected, all other clauses remain in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.

  1. COMPLAINTS

We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments.

  1. WAIVER

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

  1. ENTIRE AGREEMENT

The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and www.tyrrellproducts.com. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of www.tyrrellproducts.com.

Terms and Conditions of Sale

1.GENERAL

In these conditions of sale “The Customer” means the person, firm or company ordering or buying goods and or services from Tyrrell Products Ltd. No contract in respect of the goods and or services between Tyrrell Products Ltd and the customer shall exist until Tyrrell Products Ltd has accepted the customers order. In placing an order with Tyrrell Products Ltd the customer agrees to be bound by these conditions. Any variation to these conditions shall be inapplicable unless agreed in writing by Tyrrell Products Ltd.

  1. GOODS

The goods are subject to availability. If on receipt of your order the goods you have ordered are not available or in stock, we will inform you as soon as possible. Every effort is made to ensure that prices shown on our website are accurate at the time you place your order. If an error is found, we will inform you as soon as possible and offer you the option of reconfirming your order at the correct price, or cancelling your order. If we do not receive an order confirmation within 14 days of informing you of the error, the order will be cancelled automatically. All prices and specifications are subject to change without notice. Some catalogue photos may not represent the actual product. All product names, registered trademarks, and trademarks are the property of their respective owners. All information including pricing is correct at the time of publishing.

  1. PRICES AND PAYMENT

Prices quoted by Tyrrell Products Ltd are in GBP and include VAT. Delivery Costs will be added at the checkout, prior to making payment. Payment of the price and VAT shall be paid immediately, unless agreed otherwise. Tyrrell Products Ltd shall be entitled to adjust the price at any time before delivery to the customer in the event of any increase arising in the cost of supplying or delivering the goods. Goods are not sold on a sale or return basis and goods are not sold on a trial basis.

  1. CANCELLATIONS

Tyrrell Products Ltd shall be at liberty to cancel an order at its own discretion. Tyrrell Products Ltd shall not incur any liability whatsoever to the customer for any loss (whether consequential or otherwise) suffered by the customer as a result of such determination. You have the right to cancel your hardware orders within 24hrs of payment without incurring any costs. Should you cancel your order after this time a re-stocking fee of 25% will applied if goods are not returned in the original packaging or a saleable state.

  1. DELIVERY TO UK ONLY

Deliveries are normally within 7 working days (subject to availability). Upon receipt of your order you will be asked to sign for the goods received in good condition. If you are unable to check the contents of the package at that moment in time please sign for the parcel as “UNCHECKED”. Failure to do so may affect any warranty claims that you make thereafter. If you are not at home or in the office when the parcel arrives, a card will be left for you to arrange an alternative delivery date with the courier. Delivery shortages and discrepancies/errors must be reported within 24 hours of the date of delivery and confirmed in writing/email within 3 days. Should you have any problems with your delivery please email us at accounts@tyrrellproducts.com Remember to include your order number (if known), your full name and postcode when corresponding by email.

  1. WARRANTY

Hardware items have a warranty of 12-months.

Where the warranty is RTB (return to base) the customer is to pay all costs of shipping and Tyrrell Products Ltd will pay all costs of returning the goods to the customer in UK only. This excludes failures due to accident, misuse, abuse, neglect, mishandling, misapplication, alteration, faulty installation- modification or damage that is attributable to acts of God. Tyrrell Products Ltd is not liable for items returned by customers in transit. In the event of any claim it is the sender who is responsible for processing the claim to whom ever they used to return the goods.

  1. SHIPPING AND RETURNS

If any item is defective within the warranty period which is 12-months, please get in touch with Tyrrell Products via the telephone (+44 (0) 1942 732819) or you can send an email to the following address – accounts@tyrrellproducts.com We will replace any item within 7-14 days after we receive the defective unit, providing the item(s) are available in stock.

Please note that we will replace your item with the same product or to the same value as the one you have returned at the time of purchase. We are unable to offer refunds on products over 14 days from date of purchase. If the item(s) are tested faulty they will be either replaced by Tyrrell Products Ltd or returned to the manufacturer for repair or replacement.

  1. SUPPORT

For sales support please contact us via accounts@tyrrellproducts.com

Should you require technical support please contact the office on +44 (0) 1942 732819. Your request for support will be acknowledged the same day and you will be assigned a reference number for future correspondence. A member of our first line support team will respond within 1 working day of receiving your request.

  1. LAW

These conditions of sale shall be construed in accordance with English Law. These Terms and Conditions of Sale do not affect your statutory rights.

  1. PRIVACY NOTICE

Tyrrell Products Ltd is committed to and will do everything it can to protect your privacy.

We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for 2 reasons; firstly, to process your order and secondly, to provide you with the best possible service.

We will give you the opportunity to refuse any marketing email from us.

Privacy Statement

  1. WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s Internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

  1. CONSENT

How do you get my consent?

By placing orders on our web shop and accepting that you agree to these Terms and Conditions upon checkout, is how you consent to your information being collected when using our online ordering portal.

If we ask for your personal information for a secondary reason, like marketing, we will ask you directly for your expressed consent.

How do I withdraw my consent?

Should you not wish to receive information and have your personal details stored, you will be required Unsubscribe via the link in the emails you receive.

  1. DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

  1. THIRD-PARTY SERVICES

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

  1. SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

Misuse of any information available to you on the Web Shop, such as products and pricing may result in your account being terminated, with immediate effect.

  1. CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.